Restro Food
Restaurant Food Delivery & Supply Services
Effective Date: September 1, 2026
At Restro Food, we are committed to providing fresh, hygienic, and high-quality food products and reliable delivery services. Since food items are perishable, our refund and return policy is designed to protect both our customers and restaurant partners.
Due to food safety and hygiene reasons, food items generally cannot be returned or exchanged after delivery.
However, if you receive an incorrect, damaged, spoiled, contaminated, or significantly different food item, you may contact Restro Food customer support immediately for assistance.
A customer may be eligible for a full or partial refund in situations such as:
Wrong food item delivered.
Missing food item from the order.
Food received in a damaged or spilled condition.
Food appears spoiled or unsafe to consume.
Order was delivered substantially different from the description.
Duplicate payment was charged for the same order.
Payment was successfully deducted but the order was not confirmed or delivered.
Other genuine issues verified by the Restro Food support team.
Customers should report any issue as soon as possible after receiving the order, preferably within 2 hours of delivery.
To help us investigate the issue, customers may be required to provide:
Order ID.
Registered mobile number.
Description of the problem.
Photographs or videos of the food/order, where applicable.
Payment details or transaction reference, if the issue concerns payment.
Restro Food may verify the complaint with the restaurant/food supplier and delivery partner before approving a refund.
Refunds are not automatically guaranteed for every complaint. Each request will be reviewed based on the circumstances and available evidence.
If a refund is approved, the amount may be:
Refunded to the original payment method; or
Provided as Restro Food wallet/store credit, where applicable.
The refund amount may be full or partial depending on the nature of the issue.
Customers may cancel an order before the restaurant/food supplier has started preparing the food, subject to applicable conditions.
Once food preparation has started, cancellation may not be eligible for a refund because food is prepared specifically for the customer.
If an order is cancelled due to restaurant unavailability, technical issues, or other circumstances attributable to Restro Food or its restaurant partner, an appropriate refund may be provided.
If an order cannot be delivered because of an incorrect address, unavailable customer, refusal to receive the order, or inability to contact the customer, the order may not be eligible for a refund.
If the delivery problem is caused by Restro Food, the restaurant partner, or the delivery service, the customer should contact support for resolution.
If money has been deducted from your bank account, card, UPI, or other payment method but the order was not successfully placed, Restro Food will assist in verifying the transaction.
In case of a confirmed duplicate payment, the excess amount will be refunded after verification.
Bank/payment-provider processing times may affect when the refund appears in the customer’s account.
If you believe that the food is unsafe, spoiled, contaminated, or otherwise unsuitable for consumption, do not consume the food.
Please contact Restro Food customer support immediately and retain the food and packaging where reasonably possible so that the complaint can be investigated.
Refunds may generally not be provided for:
Change of mind after food preparation has started.
Food that has already been consumed.
Incorrect food preferences or customization entered incorrectly by the customer.
Delay caused by circumstances outside reasonable control.
Incorrect delivery address provided by the customer.
Customer being unavailable to receive the order.
Complaints reported after an unreasonable period without supporting evidence.
Taste preferences or subjective dissatisfaction, unless otherwise determined by Restro Food.
For restaurant and food-supply services, individual restaurant partners or suppliers may have additional terms regarding cancellations, returns, replacements, or refunds.
Where applicable, the specific terms displayed during checkout or communicated with the order will apply.
Once a refund is approved, Restro Food will initiate the refund as applicable.
The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Restro Food reserves the right to modify or update this Refund & Return Policy from time to time. Any updated policy will be published on our website with the revised effective date.
If you have any questions, complaints, or refund requests, please contact:
Restro Food
Customer Support: +91 8839238628
Email: support@rf.sbtgoc.com
Website: https://rf.sbtgoc.com
Business Address: Sector 02, Devendra Nagar , Raipur 492001 (India)
We are committed to resolving genuine customer concerns fairly and providing a safe and reliable food ordering experience.
© 2026 Restro Food. All Rights Reserved.