Restro Food
Restaurant Food Ordering, Delivery & Supply Services
Effective Date: September 1, 2026
At Restro Food, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, online ordering platform, restaurant services, delivery services, or other services provided by Restro Food.
By accessing or using Restro Food services, you agree to the practices described in this Privacy Policy.
When you use Restro Food, we may collect the following information:
Depending on the services you use, we may collect:
Full name
Mobile number
Email address
Delivery address
Billing address
City, state, and PIN code
Account login information
Order and transaction details
Customer support communications
When you make a payment, payment-related information may be processed through third-party payment gateways.
Restro Food generally does not directly store complete debit card, credit card, banking passwords, or UPI PIN information. Such information is handled by the relevant payment service provider according to its privacy and security practices.
We may collect information related to your orders, including:
Food items ordered
Restaurant or food supplier selected
Order amount
Order date and time
Delivery details
Order status
Cancellation and refund information
Customer requests and preferences
When you access our website or application, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Website/application usage information
Approximate location information
Cookies and similar technologies
Restro Food may use collected information to:
Process and manage food orders.
Arrange food preparation and delivery.
Communicate order confirmations and updates.
Process payments, refunds, and cancellations.
Provide customer support.
Respond to enquiries and complaints.
Improve our website, application, products, and services.
Personalize your ordering experience.
Prevent fraud, misuse, and unauthorized transactions.
Maintain the security of our platform.
Send important service-related notifications.
Send promotional offers and marketing communications where permitted.
Comply with applicable laws and legal requirements.
Restro Food does not sell your personal information to third parties for their own independent use.
We may share necessary information with trusted service providers and partners when required to provide our services, including:
Restaurants and food suppliers.
Delivery partners.
Payment gateways and payment service providers.
Website and hosting service providers.
Customer support providers.
Technology and analytics service providers.
Legal, regulatory, or government authorities when required by law.
Only information reasonably necessary for providing the relevant service should be shared.
When you place an order, certain information such as your name, contact number, delivery address, and order details may be shared with the relevant restaurant or food supplier so that your order can be prepared and delivered correctly.
Restaurants and suppliers may use this information only for legitimate purposes related to fulfilling the order and providing the requested service.
To complete your delivery, Restro Food and/or its delivery partners may require access to information such as:
Customer name
Contact number
Delivery address
Order details
Delivery instructions
This information is used to facilitate successful delivery and customer communication.
Restro Food may use cookies and similar technologies to:
Keep users signed in.
Remember shopping cart information.
Improve website functionality.
Understand website traffic and usage.
Improve user experience.
Provide relevant content or promotional communications.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
With your consent or where otherwise permitted by applicable law, Restro Food may send promotional communications about:
Special offers
Discounts
New restaurants
Food products
Services
Promotions
Other Restro Food updates
You may opt out of promotional communications by using the available unsubscribe option or contacting our support team.
Please note that you may still receive essential communications relating to your orders, payments, account, security, or services.
Restro Food takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.
Restro Food may retain personal information for as long as reasonably necessary to:
Provide our services.
Maintain business and transaction records.
Resolve disputes.
Process refunds and complaints.
Prevent fraud and misuse.
Meet legal, accounting, tax, and regulatory requirements.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
Restro Food services are not intentionally directed toward children who are not legally permitted to use such services.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Our website or application may contain links to third-party websites, payment services, social media platforms, maps, or other services.
Restro Food is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Subject to applicable laws, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of information where legally permitted.
Withdraw certain consents.
Opt out of promotional communications.
Raise concerns about the processing of your information.
To exercise applicable rights, please contact Restro Food using the contact details provided below.
If you create an account with Restro Food, you are responsible for maintaining the confidentiality of your account credentials.
Please notify us promptly if you believe that your account has been accessed without authorization.
Restro Food may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated Privacy Policy will be published on our website with a revised effective date.
We encourage customers to review this page periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Restro Food
Customer Support: +91 8839238628
Email: support@rf.sbtgoc.com
Website: https://rf.sbtgoc.com
Business Address: Sector 02, Devendra Nagar, Raipur – 492001 (India)
We are committed to protecting your privacy and providing a safe, reliable, and transparent food ordering and delivery experience.
© 2026 Restro Food. All Rights Reserved.